Shipping Policy — Olympex Solutions

At Olympex Solutions, we aim to provide clear and reliable information on how your orders are prepared, shipped, and delivered. By completing a purchase, you acknowledge and agree to the terms outlined below.

Order Processing & Delivery Timeframes

• Orders begin processing once payment has been confirmed, not at the time of placement.

• Processing typically takes 2–4 business days, excluding weekends and holidays.

• Domestic (U.S.) shipping generally takes 3–7 business days once dispatched.

• International delivery times vary by destination, usually ranging from 10–15 business days, depending on courier and customs clearance.

📦 Once your order ships, you’ll receive an email with a tracking number (trackable via USPS.com or the designated courier).
Please allow up to 24 hours for tracking activity to appear after shipment.

General Shipping Terms

• Shipments are not processed or dispatched on weekends or national holidays.

• Delivery timeframes may be affected by weather conditions, customs inspections, courier delays, or high order volumes.

• Orders valued at $150 or more may require a signature upon delivery (U.S. only). If you wish to remove this requirement, please contact us immediately after placing your order.

• ⚠️ Olympex Solutions is not responsible for packages marked as “Delivered” by the carrier that are subsequently lost, stolen, or misplaced.

Domestic Shipping

• Standard delivery time: 1–7 business days after dispatch.

• Tracking updates will be sent via email — be sure to check your spam or junk folder if you don’t see them.

International Shipping

• Customers are responsible for understanding and complying with their local import laws and regulations before ordering.

• Olympex Solutions is not liable for customs delays, seizures, or rejections due to import restrictions.

• Refunds or reshipments are not available for orders that are seized or rejected by customs.

• Certain products may be restricted in specific regions; these details will be noted on applicable product listings.

Reshipment & Return Policy

• For domestic orders returned due to an incorrect address or undeliverable status, we may offer:

  • Reshipment (customer covers new shipping fees), or

  • Store credit (minus original shipping and handling costs).

• For international orders, once a package is transferred to the shipping carrier, no refunds or reshipments can be issued.

• If a delivery is marked as “Delivered” but you haven’t received it, please check with your neighbors, local post office, or building management — carrier scans typically include GPS delivery confirmation.