Buy more, save more · up to 50% off research vials

FAQ

Everything you need to know.

Quality

How is purity verified?+

Every lot is sent to an independent third-party laboratory before it is listed. Certificates report HPLC-UV purity, LC-MS identity and net content, and some lots carry extended panels such as heavy metals, endotoxin or sterility. The certificate names the laboratory and report number; the one for your lot is linked on the product page and in the COA library.

How do I match a COA to my vial?+

Each vial is labelled with its lot number (for example OSL-GLP3RT10-01). Search that number in the COA library, or open the product page — the certificate shown is for the lot currently shipping.

What does “research use only” mean?+

Our compounds are supplied exclusively for in-vitro laboratory, analytical and educational research. They are not approved for human or veterinary use, diagnosis or treatment, and by ordering you confirm you are a qualified researcher.

Ordering

How does “buy more, save more” work?+

Every research vial in your cart counts toward one total, whatever the compounds or strengths. Two or more vials take 20% off every vial, four or more take 25%, and ten or more take 50% — applied automatically, no code. Sprays, topicals, 10-packs and supplies aren’t counted.

Which payment methods do you accept?+

Credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Zelle. Card payments are processed by our PCI-compliant payment partner; we never see or store card numbers.

Do you offer wholesale or lab pricing?+

Yes. 10-packs keep ten vials on a single lot with one certificate, and wholesale pricing starts at 10+ units of any compound. Use the wholesale page to tell us what you need and we’ll reply within one business day.

Shipping

How fast do you ship?+

Orders placed before 4 PM ET ship the same business day from our US facility; everything else ships within 24 hours. Tracking is emailed at dispatch. US shipping is free over $150 and $9.95 otherwise.

How are compounds packaged?+

Lyophilised peptides ship at ambient temperature in sealed, tamper-evident packaging inside a plain, discreet outer box, with the certificate for each lot included.

Do you ship internationally?+

We currently ship within the United States only. International availability is being evaluated.

Handling

How should peptides be stored?+

Keep lyophilised vials at −20 °C for long-term storage (2–8 °C for short periods), away from light and moisture. Once reconstituted, refrigerate at 2–8 °C and use within 30 days.

What is bacteriostatic water for?+

It is sterile water containing 0.9% benzyl alcohol, used to reconstitute lyophilised compounds for laboratory handling. It’s stocked in 10 mL and 30 mL and can be added to any order in one click.

Returns

What is your return policy?+

Because of the handling requirements of research compounds, opened products can’t be returned. If a shipment arrives damaged, incomplete or incorrect, contact us within 7 days with your order number and photos and we’ll replace it.

Still have a question? Contact us — we answer within hours on business days.