Order policy

Every order is subject to researcher verification. We may request additional information about the intended laboratory use before fulfilment.

Orders can be changed or cancelled until they are dispatched. After dispatch, the Return policy applies.

Zelle orders are on hold until the payment arrives. An order with no payment within 24 hours is cancelled automatically.

Lot numbers are assigned at fulfilment. If you require a specific lot for a longitudinal study, note it in the order comments or contact wholesale.